Custodial Services Manager

The Custodial Services Manager position assumes responsibility for managing all aspects of the custodial duties performed by a third-party custodial contractor. Ensures all cleaning and sanitary standards are met in a safe efficient manner; assessing, planning and organizing and assigning the work of staff; conducting building inspections and reports; ordering, receiving and distributing custodial supplies; establishing and improving custodial methods, techniques and procedures; identifying and correcting problems; and providing training to staff. Provides frequent performance feedback and evaluations to team members. Helps contractor to evaluate, update and maintain Hazardous Chemical Inventory lists and Safety Data Sheets.

Responsibilities Include:

• Oversee third party contractor with 20+ custodial employees on two different shifts.
• Ensure compliance of third-party custodial contractors and track adherence of service provided by contract to service contract clauses.
• Oversee end of semester and end of academic year cleaning of residence halls and individual student rooms.
• Oversee re-cleaning / change overs following each summer camp group that stays in the residence halls.
• Oversee all routine cleaning and restorative cleaning projects in all assigned buildings through each academic year.
• Performs weekly quality assurance inspections for all University Buildings.
• Interacts on a daily basis with custodial workers and supervisor on the day shift.
• Interacts at least weekly with the custodial workers and supervisor on evening shift.
• Provide necessary training to all custodians and supervisor of contracted staff.
• Oversee training is completed by contractor.
• Provide Assistance to Assistant Vice President and other Facilities Managers by providing support to the Maintenance Department employees and our Brightly work order system.
• Provides leadership for exemplary customer service and efficient use of resources.
• Frequently interacts with faculty and staff, including residence life staff, athletic staff, and other student activity staff to gauge and ensure quality of services being provided.
• Other duties as assigned by Assistant Vice President.

Qualifications:

The incumbent must be able to determine training needs, custodial supplies needed, scope of work to be performed. The incumbent must be able to recognize work and building conditions that do not meet established levels of cleanliness.   Managing contracted employees and maintaining continuous communication with the contracted agencies for individual employee and overall contract performance; recommending whether or not to continue with a contractor.

Knowledge of:

• Cleaning Procedures
• Cleaning Equipment
• Cleaning Time, Task and Frequencies
• Work order planning and scheduling systems
• Supervisory policies and procedures
• Federal, state, and local safety codes and regulations
• Budget, business and human resources practices

Skills:

• Strong Contract Management 
• Strong supervisory and leadership skills
• Good verbal and written communication
• Problem solving and organizational skills
• Conflict management and resolution
• Effective listening, decision-making and analytical skills

Ability to:

• Work well with people, both in a supervisory capacity (Facilities Services Department professional and classified staff), and a problem-solving capacity (wide range of people: faculty, staff, contractors, local agencies, etc.)
• Work in a fast-paced environment with competing priorities and deadlines
• Interact effectively with faculty, administrative staff and other employees at all levels of responsibility
• Meet schedules and budgets
• Work nights and weekends to meet deadlines

Other Information:

Stooping, bending, sitting and standing are required. A incumbent should have the ability to stand and walk frequently. The incumbent should have the ability to drive vehicles. Drivers license is required. Must be able to perform constant physical activity, including moving equipment, furniture and supplies weighing up to 50 lbs. on a regular basis and up to 75lbs. on an occasional basis; performing push/pull activity with equipment weighing up to 50 lbs. on a frequent basis and up to 100 lbs. on an occasional basis; performing duties with repetitive motion of wrists, arm, and shoulders; possessing hand and finger coordination; being able to reach, climb, balance, crouch, twist, crawl, and kneel; working with chemicals, cleaning equipment, dust, fumes, and odors; being exposed to hot/cold temperatures, and perform snow/ice removal.

To apply, please submit an application for employment at http://1ciw.dos5.net/offices/hr/employment-application-form.cfm

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